Payment Terms

1. Payment Timing

   All payments for services, including boarding, daycare, grooming, or café services, are due immediately upon completion of the service. Payment can be made:

   • At the time the owner picks up their dog, or
     
     

   • Upon receiving the invoice shared by Tail Club.

2. Accepted Payment Methods

   Payments may be made via the methods specified by Tail Club, including digital payments, or bank transfers, as communicated at the time of service.

3. Non-Refundable Services

   Once a service has been provided, no refunds or credits will be issued under any circumstances. This includes owner cancellations after the service has commenced.

4. Invoice Accuracy

   Tail Club ensures that invoices are accurate and clearly outline the services provided, duration, and applicable charges. Any discrepancies should be raised by the owner before making payment.

5. Payment Responsibility

   The pet owner or authorised guardian is responsible for full payment, regardless of any disputes or disagreements regarding services provided.

6. Acknowledgment of Terms

   By availing services at Tail Club, owners acknowledge and agree that payment is mandatory upon completion of services and that services already rendered are non-refundable.

Cancellations

1. Future Booking Cancellations

   Owners may cancel future bookings for boarding, day-care, grooming, or other services without incurring any penalties, provided that the service has not yet been rendered.

2. Advance Notice Requirement

   All cancellations must be communicated in advance via phone, or any communication channel designated by Tail Club. Owners are encouraged to provide as much notice as possible to allow Tail Club to manage scheduling and availability for other clients.

3. Non-Refundable Services Already Rendered

   Any services that have already been provided, including boarding or daycare, remain fully payable. Even if the owner cancels subsequent bookings, the cost of services already rendered must be paid in full as per the issued invoice.

4. Owner Acknowledgment

   By availing services, owners acknowledge and accept that cancellation of future bookings is allowed only before the service has commenced, and that services already rendered are non-refundable.

Invoice & Payment Obligation

1. Prompt Payment Requirement
   
   

• Owners are responsible for settling all invoices immediately upon receipt or when collecting their dog from Tail Club.
  
  

• Payments must cover all services provided, including boarding, daycare, grooming, and café services.
  
  

• Tail Club ensures that invoices clearly list the services rendered, duration, and applicable charges. Owners are encouraged to review invoices for accuracy before making payment.

2. Non-Payment Consequences

• If an invoice remains unpaid, Tail Club reserves the right to refuse future services to the dog or owner until the outstanding payment is fully cleared.
  
  

• Tail Club may also place a hold on scheduling any new bookings or reservations until payment obligations are met.

3. Legal Enforcement

• Tail Club may take legal action to recover unpaid invoices, including pursuing collection through courts or other legal channels if necessary.
  
  

• Owners acknowledge that they are financially responsible for all services provided, and non-payment constitutes a breach of this policy.
  
  

• Legal action may include recovery of the invoiced amount, interest, and any associated costs incurred in the collection process.

4. Acknowledgment of Policy

By availing services at Tail Club, owners agree to comply with all payment obligations and acknowledge that failure to pay may result in refusal of service and/or legal action.

Right to Refuse Services

1. Discretionary Refusal

   Tail Club reserves the right, at its sole discretion, to refuse services to any dog or owner. This includes, but is not limited to, situations where the safety, health, or wellbeing of dogs, staff, or visitors could be at risk.

2. Non-Payment of Invoices:

   Owners who have outstanding invoices or fail to settle payments for previous services may be refused future boarding, daycare, grooming, or other services until all dues are cleared.

3. Policy Violations:

   Repeated violations of Tail Club’s policies, including health and safety, conduct, or operational rules, may result in refusal of service.

4. Unsafe Behaviour:

   Dogs or owners demonstrating aggressive, disruptive, or unsafe behaviour that could endanger other dogs, staff, or visitors may be denied access to future services.

5. Notification of Refusal:

   In cases where service is refused, Tail Club will communicate the decision to the owner via phone or in writing. The decision is final and at the discretion of Tail Club management.

6. Legal Protection:

   Refusal of services does not relieve owners from the obligation to pay for any previously rendered services or outstanding invoices. Tail Club reserves the right to take legal action to recover unpaid amounts if necessary.

Acknowledgment

1. Acceptance of Policy:

   By availing any services at Tail Club, including boarding, daycare, grooming, or café services, owners explicitly acknowledge and agree to comply with this Refund & Cancellation Policy.

2. Understanding of Non-Refundable Services:

   Owners understand and accept that all services already rendered are non-refundable, regardless of any changes in plans, early pickup, or cancellation of future bookings.

3. Enforcement of Payment Obligations:

   Owners acknowledge that Tail Club has the right to enforce payment obligations for all services rendered. Failure to pay invoices may result in refusal of future services, including boarding, day-care, or any other offerings.

5. Legal Rights:

   Owners agree that Tail Club may pursue legal action to recover unpaid invoices or enforce contractual obligations, including recovery of associated costs, interest, or fees incurred in the collection process.

6. Owner Responsibility:

   By using Tail Club services, owners accept full responsibility for timely payment of invoices and adherence to all terms outlined in this policy.

Force Majeure

Tail Club shall not be held liable or responsible for any delay, inability to provide services, or failure to deliver services due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms, extreme weather)
  
  

• Government restrictions, lockdowns, or regulatory actions
  
  

• Power outages, water shortages, or utility failures
  
  

• Fire, accidents, or structural damage to facilities
  
  

• Epidemics, pandemics, or other public health emergencies
  
  

• Any other unforeseen events or circumstances outside Tail Club’s control

In the event of a Force Majeure situation, Tail Club may reschedule services, modify bookings, or temporarily suspend operations without liability for refunds or compensation.

Owners acknowledge and accept that services impacted by Force Majeure are non-refundable, and Tail Club will make reasonable efforts to communicate alternative arrangements or service rescheduling.