Health & Safety Policy
Last updated 11th September 2025
To ensure a safe, healthy, and secure environment for all dogs, staff, and visitors at Tail Club, whether in the café, boarding, daycare, or play areas.
Scope
This Health & Safety Policy applies to:
All Dogs Under Tail Club’s Care
Any dog admitted for boarding, daycare, grooming, café visits, or special events.
Includes dogs in play areas, rest areas, feeding zones, or any other facility managed by Tail Club.
Covers both supervised and semi-supervised activities, including socialisation and group play sessions.
Owners and Visitors Using Tail Club Services
Pet owners who bring their dogs for services or visits.
Visitors to the café or play areas who may interact with dogs under supervision.
Individuals are expected to follow rules and staff instructions to ensure safety.
Tail Club Staff and Third-Party Service Providers
All employees, contractors, and service providers involved in the care, handling, or supervision of dogs.
Includes trainers, groomers, maintenance staff, and any personnel entering dog care areas.
Staff are responsible for adhering to health and safety protocols and responding appropriately to incidents.
All Areas Operated by Tail Club
Covers all physical locations, including boarding facilities, daycare zones, play areas, grooming spaces, and café areas.
Applies to indoor and outdoor areas, equipment, toys, bedding, feeding stations, and sanitation facilities.
Responsibilities
Management Responsibilities
Ensure compliance with local and national animal health regulations.
Provide staff with training, resources, and protective equipment to maintain safe environments.
Conduct regular inspections of facilities to identify hazards, maintain cleanliness, and ensure safe equipment.
Staff Responsibilities
Supervise all dogs at all times to prevent injuries, fights, or unsafe behaviour.
Respond promptly to health issues, injuries, or behavioural incidents.
Follow operational safety protocols and report hazards immediately to management.
Dog Owners / Visitors Responsibilities
Provide accurate information about their dog’s health, vaccinations, behaviour, and dietary needs.
Follow staff instructions and posted rules to ensure safety for all dogs.
Ensure their dog behaves appropriately and does not pose a risk to others.
Pet Parents represent that their pet has not been exposed to rabies, distemper, or any contagious disease within thirty (30) days prior to boarding.
Dog Health & Safety Requirements
Vaccinations & Medical Records
All dogs must have up-to-date vaccinations and provide proof before using Tail Club services.
Dogs with contagious diseases or medical conditions that could endanger others will be refused service.
Behavioural Assessment
Aggressive or disruptive dogs may be refused service or removed from the premises.
Owners must disclose behavioural issues, allergies, or special care requirements.
Supervision & Safe Play
Dogs are supervised by trained staff at all times.
Dogs are grouped for play based on size, temperament, and social behaviour.
Staff intervene immediately to prevent aggressive interactions or unsafe behaviour.
Feeding & Dietary Safety
Dogs are fed according to owner instructions or dietary plans.
Human food or treats not provided by the owner are prohibited.
Medication & Special Care
Dogs requiring medications or special care must have written instructions.
Staff will administer medications only as instructed by owners or veterinarians.
Environmental & Facility Safety
Indoor and outdoor areas are maintained at safe temperatures with proper ventilation and shaded zones.
Water is available at all times to prevent dehydration.
Play areas, boarding spaces, and café zones are regularly cleaned and sanitised.
Toys, bedding, feeding bowls, and surfaces are disinfected with pet-safe products.
Emergency Health Care
If a dog becomes ill, injured, or shows signs of distress, staff will provide immediate care.
Tail Club may contact a licensed veterinarian and take reasonable steps to stabilise the dog.
Owners remain financially responsible for any veterinary treatment required during their dog’s stay.
As a precautionary measure, Tail Club may administer a flea and tick preventive (such as Neomac 10 mg tablet) in the pet’s first meal while boarding. Pet Parents must inform Tail Club in advance if they do not consent to this treatment.
Owner Updates & Communication
Tail Club makes reasonable efforts to provide updates, including photos or videos, while dogs are in boarding or daycare.
Updates are provided as a courtesy and may not be continuous or in real-time.
Minor Illness & Sickness Protocol
Dogs showing signs of minor illness, such as mild coughing, sneezing, diarrhoea, vomiting, or lethargy, will be monitored closely by Tail Club staff.
Staff may separate the dog from others temporarily to prevent stress or the potential spread of illness.
Owners will be notified promptly of any symptoms or health concerns observed during their dog’s stay.
While minor illnesses are managed on-site when safe, owners remain responsible for consulting a veterinarian if required.
Working Dog Disclaimer
Pet Parents certify that the pet being boarded is not currently, nor is it foreseen to become, a working dog or a source of income to the Pet Parent.
Official Veterinary Partner
SJ’s Pet Care
Dr. Shally Mattoo Jalali (+91 9958418023)
MVSC - Surgery/Radiology, B.V.Sc & A.H, Veterinary Surgeon
16-Gf, Paras Trade Centre, Gwal Pahari, Next to Valley View Estate, Near Mandi, Sector 56, Gurugram, Haryana 122003
Compliance & Acknowledgment
Owners must comply with this Health & Safety Policy to ensure the welfare of their dogs and others.
Tail Club reserves the right to refuse service or remove dogs if owners fail to comply or if a dog’s health or behaviour poses a risk.
By booking services, owners acknowledge and accept the terms of this Health & Safety Policy, including the inherent risks of minor injuries or incidents.
To ensure a safe, healthy, and secure environment for all dogs, staff, and visitors at Tail Club, whether in the café, boarding, daycare, or play areas.
Scope
This Health & Safety Policy applies to:
All Dogs Under Tail Club’s Care
Any dog admitted for boarding, daycare, grooming, café visits, or special events.
Includes dogs in play areas, rest areas, feeding zones, or any other facility managed by Tail Club.
Covers both supervised and semi-supervised activities, including socialisation and group play sessions.
Owners and Visitors Using Tail Club Services
Pet owners who bring their dogs for services or visits.
Visitors to the café or play areas who may interact with dogs under supervision.
Individuals are expected to follow rules and staff instructions to ensure safety.
Tail Club Staff and Third-Party Service Providers
All employees, contractors, and service providers involved in the care, handling, or supervision of dogs.
Includes trainers, groomers, maintenance staff, and any personnel entering dog care areas.
Staff are responsible for adhering to health and safety protocols and responding appropriately to incidents.
All Areas Operated by Tail Club
Covers all physical locations, including boarding facilities, daycare zones, play areas, grooming spaces, and café areas.
Applies to indoor and outdoor areas, equipment, toys, bedding, feeding stations, and sanitation facilities.
Responsibilities
Management Responsibilities
Ensure compliance with local and national animal health regulations.
Provide staff with training, resources, and protective equipment to maintain safe environments.
Conduct regular inspections of facilities to identify hazards, maintain cleanliness, and ensure safe equipment.
Staff Responsibilities
Supervise all dogs at all times to prevent injuries, fights, or unsafe behaviour.
Respond promptly to health issues, injuries, or behavioural incidents.
Follow operational safety protocols and report hazards immediately to management.
Dog Owners / Visitors Responsibilities
Provide accurate information about their dog’s health, vaccinations, behaviour, and dietary needs.
Follow staff instructions and posted rules to ensure safety for all dogs.
Ensure their dog behaves appropriately and does not pose a risk to others.
Pet Parents represent that their pet has not been exposed to rabies, distemper, or any contagious disease within thirty (30) days prior to boarding.
Dog Health & Safety Requirements
Vaccinations & Medical Records
All dogs must have up-to-date vaccinations and provide proof before using Tail Club services.
Dogs with contagious diseases or medical conditions that could endanger others will be refused service.
Behavioural Assessment
Aggressive or disruptive dogs may be refused service or removed from the premises.
Owners must disclose behavioural issues, allergies, or special care requirements.
Supervision & Safe Play
Dogs are supervised by trained staff at all times.
Dogs are grouped for play based on size, temperament, and social behaviour.
Staff intervene immediately to prevent aggressive interactions or unsafe behaviour.
Feeding & Dietary Safety
Dogs are fed according to owner instructions or dietary plans.
Human food or treats not provided by the owner are prohibited.
Medication & Special Care
Dogs requiring medications or special care must have written instructions.
Staff will administer medications only as instructed by owners or veterinarians.
Environmental & Facility Safety
Indoor and outdoor areas are maintained at safe temperatures with proper ventilation and shaded zones.
Water is available at all times to prevent dehydration.
Play areas, boarding spaces, and café zones are regularly cleaned and sanitised.
Toys, bedding, feeding bowls, and surfaces are disinfected with pet-safe products.
Emergency Health Care
If a dog becomes ill, injured, or shows signs of distress, staff will provide immediate care.
Tail Club may contact a licensed veterinarian and take reasonable steps to stabilise the dog.
Owners remain financially responsible for any veterinary treatment required during their dog’s stay.
As a precautionary measure, Tail Club may administer a flea and tick preventive (such as Neomac 10 mg tablet) in the pet’s first meal while boarding. Pet Parents must inform Tail Club in advance if they do not consent to this treatment.
Owner Updates & Communication
Tail Club makes reasonable efforts to provide updates, including photos or videos, while dogs are in boarding or daycare.
Updates are provided as a courtesy and may not be continuous or in real-time.
Minor Illness & Sickness Protocol
Dogs showing signs of minor illness, such as mild coughing, sneezing, diarrhoea, vomiting, or lethargy, will be monitored closely by Tail Club staff.
Staff may separate the dog from others temporarily to prevent stress or the potential spread of illness.
Owners will be notified promptly of any symptoms or health concerns observed during their dog’s stay.
While minor illnesses are managed on-site when safe, owners remain responsible for consulting a veterinarian if required.
Working Dog Disclaimer
Pet Parents certify that the pet being boarded is not currently, nor is it foreseen to become, a working dog or a source of income to the Pet Parent.
Official Veterinary Partner
SJ’s Pet Care
Dr. Shally Mattoo Jalali (+91 9958418023)
MVSC - Surgery/Radiology, B.V.Sc & A.H, Veterinary Surgeon
16-Gf, Paras Trade Centre, Gwal Pahari, Next to Valley View Estate, Near Mandi, Sector 56, Gurugram, Haryana 122003
Compliance & Acknowledgment
Owners must comply with this Health & Safety Policy to ensure the welfare of their dogs and others.
Tail Club reserves the right to refuse service or remove dogs if owners fail to comply or if a dog’s health or behaviour poses a risk.
By booking services, owners acknowledge and accept the terms of this Health & Safety Policy, including the inherent risks of minor injuries or incidents.
To ensure a safe, healthy, and secure environment for all dogs, staff, and visitors at Tail Club, whether in the café, boarding, daycare, or play areas.
Scope
This Health & Safety Policy applies to:
All Dogs Under Tail Club’s Care
Any dog admitted for boarding, daycare, grooming, café visits, or special events.
Includes dogs in play areas, rest areas, feeding zones, or any other facility managed by Tail Club.
Covers both supervised and semi-supervised activities, including socialisation and group play sessions.
Owners and Visitors Using Tail Club Services
Pet owners who bring their dogs for services or visits.
Visitors to the café or play areas who may interact with dogs under supervision.
Individuals are expected to follow rules and staff instructions to ensure safety.
Tail Club Staff and Third-Party Service Providers
All employees, contractors, and service providers involved in the care, handling, or supervision of dogs.
Includes trainers, groomers, maintenance staff, and any personnel entering dog care areas.
Staff are responsible for adhering to health and safety protocols and responding appropriately to incidents.
All Areas Operated by Tail Club
Covers all physical locations, including boarding facilities, daycare zones, play areas, grooming spaces, and café areas.
Applies to indoor and outdoor areas, equipment, toys, bedding, feeding stations, and sanitation facilities.
Responsibilities
Management Responsibilities
Ensure compliance with local and national animal health regulations.
Provide staff with training, resources, and protective equipment to maintain safe environments.
Conduct regular inspections of facilities to identify hazards, maintain cleanliness, and ensure safe equipment.
Staff Responsibilities
Supervise all dogs at all times to prevent injuries, fights, or unsafe behaviour.
Respond promptly to health issues, injuries, or behavioural incidents.
Follow operational safety protocols and report hazards immediately to management.
Dog Owners / Visitors Responsibilities
Provide accurate information about their dog’s health, vaccinations, behaviour, and dietary needs.
Follow staff instructions and posted rules to ensure safety for all dogs.
Ensure their dog behaves appropriately and does not pose a risk to others.
Pet Parents represent that their pet has not been exposed to rabies, distemper, or any contagious disease within thirty (30) days prior to boarding.
Dog Health & Safety Requirements
Vaccinations & Medical Records
All dogs must have up-to-date vaccinations and provide proof before using Tail Club services.
Dogs with contagious diseases or medical conditions that could endanger others will be refused service.
Behavioural Assessment
Aggressive or disruptive dogs may be refused service or removed from the premises.
Owners must disclose behavioural issues, allergies, or special care requirements.
Supervision & Safe Play
Dogs are supervised by trained staff at all times.
Dogs are grouped for play based on size, temperament, and social behaviour.
Staff intervene immediately to prevent aggressive interactions or unsafe behaviour.
Feeding & Dietary Safety
Dogs are fed according to owner instructions or dietary plans.
Human food or treats not provided by the owner are prohibited.
Medication & Special Care
Dogs requiring medications or special care must have written instructions.
Staff will administer medications only as instructed by owners or veterinarians.
Environmental & Facility Safety
Indoor and outdoor areas are maintained at safe temperatures with proper ventilation and shaded zones.
Water is available at all times to prevent dehydration.
Play areas, boarding spaces, and café zones are regularly cleaned and sanitised.
Toys, bedding, feeding bowls, and surfaces are disinfected with pet-safe products.
Emergency Health Care
If a dog becomes ill, injured, or shows signs of distress, staff will provide immediate care.
Tail Club may contact a licensed veterinarian and take reasonable steps to stabilise the dog.
Owners remain financially responsible for any veterinary treatment required during their dog’s stay.
As a precautionary measure, Tail Club may administer a flea and tick preventive (such as Neomac 10 mg tablet) in the pet’s first meal while boarding. Pet Parents must inform Tail Club in advance if they do not consent to this treatment.
Owner Updates & Communication
Tail Club makes reasonable efforts to provide updates, including photos or videos, while dogs are in boarding or daycare.
Updates are provided as a courtesy and may not be continuous or in real-time.
Minor Illness & Sickness Protocol
Dogs showing signs of minor illness, such as mild coughing, sneezing, diarrhoea, vomiting, or lethargy, will be monitored closely by Tail Club staff.
Staff may separate the dog from others temporarily to prevent stress or the potential spread of illness.
Owners will be notified promptly of any symptoms or health concerns observed during their dog’s stay.
While minor illnesses are managed on-site when safe, owners remain responsible for consulting a veterinarian if required.
Working Dog Disclaimer
Pet Parents certify that the pet being boarded is not currently, nor is it foreseen to become, a working dog or a source of income to the Pet Parent.
Official Veterinary Partner
SJ’s Pet Care
Dr. Shally Mattoo Jalali (+91 9958418023)
MVSC - Surgery/Radiology, B.V.Sc & A.H, Veterinary Surgeon
16-Gf, Paras Trade Centre, Gwal Pahari, Next to Valley View Estate, Near Mandi, Sector 56, Gurugram, Haryana 122003
Compliance & Acknowledgment
Owners must comply with this Health & Safety Policy to ensure the welfare of their dogs and others.
Tail Club reserves the right to refuse service or remove dogs if owners fail to comply or if a dog’s health or behaviour poses a risk.
By booking services, owners acknowledge and accept the terms of this Health & Safety Policy, including the inherent risks of minor injuries or incidents.
To ensure a safe, healthy, and secure environment for all dogs, staff, and visitors at Tail Club, whether in the café, boarding, daycare, or play areas.
Scope
This Health & Safety Policy applies to:
All Dogs Under Tail Club’s Care
Any dog admitted for boarding, daycare, grooming, café visits, or special events.
Includes dogs in play areas, rest areas, feeding zones, or any other facility managed by Tail Club.
Covers both supervised and semi-supervised activities, including socialisation and group play sessions.
Owners and Visitors Using Tail Club Services
Pet owners who bring their dogs for services or visits.
Visitors to the café or play areas who may interact with dogs under supervision.
Individuals are expected to follow rules and staff instructions to ensure safety.
Tail Club Staff and Third-Party Service Providers
All employees, contractors, and service providers involved in the care, handling, or supervision of dogs.
Includes trainers, groomers, maintenance staff, and any personnel entering dog care areas.
Staff are responsible for adhering to health and safety protocols and responding appropriately to incidents.
All Areas Operated by Tail Club
Covers all physical locations, including boarding facilities, daycare zones, play areas, grooming spaces, and café areas.
Applies to indoor and outdoor areas, equipment, toys, bedding, feeding stations, and sanitation facilities.
Responsibilities
Management Responsibilities
Ensure compliance with local and national animal health regulations.
Provide staff with training, resources, and protective equipment to maintain safe environments.
Conduct regular inspections of facilities to identify hazards, maintain cleanliness, and ensure safe equipment.
Staff Responsibilities
Supervise all dogs at all times to prevent injuries, fights, or unsafe behaviour.
Respond promptly to health issues, injuries, or behavioural incidents.
Follow operational safety protocols and report hazards immediately to management.
Dog Owners / Visitors Responsibilities
Provide accurate information about their dog’s health, vaccinations, behaviour, and dietary needs.
Follow staff instructions and posted rules to ensure safety for all dogs.
Ensure their dog behaves appropriately and does not pose a risk to others.
Pet Parents represent that their pet has not been exposed to rabies, distemper, or any contagious disease within thirty (30) days prior to boarding.
Dog Health & Safety Requirements
Vaccinations & Medical Records
All dogs must have up-to-date vaccinations and provide proof before using Tail Club services.
Dogs with contagious diseases or medical conditions that could endanger others will be refused service.
Behavioural Assessment
Aggressive or disruptive dogs may be refused service or removed from the premises.
Owners must disclose behavioural issues, allergies, or special care requirements.
Supervision & Safe Play
Dogs are supervised by trained staff at all times.
Dogs are grouped for play based on size, temperament, and social behaviour.
Staff intervene immediately to prevent aggressive interactions or unsafe behaviour.
Feeding & Dietary Safety
Dogs are fed according to owner instructions or dietary plans.
Human food or treats not provided by the owner are prohibited.
Medication & Special Care
Dogs requiring medications or special care must have written instructions.
Staff will administer medications only as instructed by owners or veterinarians.
Environmental & Facility Safety
Indoor and outdoor areas are maintained at safe temperatures with proper ventilation and shaded zones.
Water is available at all times to prevent dehydration.
Play areas, boarding spaces, and café zones are regularly cleaned and sanitised.
Toys, bedding, feeding bowls, and surfaces are disinfected with pet-safe products.
Emergency Health Care
If a dog becomes ill, injured, or shows signs of distress, staff will provide immediate care.
Tail Club may contact a licensed veterinarian and take reasonable steps to stabilise the dog.
Owners remain financially responsible for any veterinary treatment required during their dog’s stay.
As a precautionary measure, Tail Club may administer a flea and tick preventive (such as Neomac 10 mg tablet) in the pet’s first meal while boarding. Pet Parents must inform Tail Club in advance if they do not consent to this treatment.
Owner Updates & Communication
Tail Club makes reasonable efforts to provide updates, including photos or videos, while dogs are in boarding or daycare.
Updates are provided as a courtesy and may not be continuous or in real-time.
Minor Illness & Sickness Protocol
Dogs showing signs of minor illness, such as mild coughing, sneezing, diarrhoea, vomiting, or lethargy, will be monitored closely by Tail Club staff.
Staff may separate the dog from others temporarily to prevent stress or the potential spread of illness.
Owners will be notified promptly of any symptoms or health concerns observed during their dog’s stay.
While minor illnesses are managed on-site when safe, owners remain responsible for consulting a veterinarian if required.
Working Dog Disclaimer
Pet Parents certify that the pet being boarded is not currently, nor is it foreseen to become, a working dog or a source of income to the Pet Parent.
Official Veterinary Partner
SJ’s Pet Care
Dr. Shally Mattoo Jalali (+91 9958418023)
MVSC - Surgery/Radiology, B.V.Sc & A.H, Veterinary Surgeon
16-Gf, Paras Trade Centre, Gwal Pahari, Next to Valley View Estate, Near Mandi, Sector 56, Gurugram, Haryana 122003
Compliance & Acknowledgment
Owners must comply with this Health & Safety Policy to ensure the welfare of their dogs and others.
Tail Club reserves the right to refuse service or remove dogs if owners fail to comply or if a dog’s health or behaviour poses a risk.
By booking services, owners acknowledge and accept the terms of this Health & Safety Policy, including the inherent risks of minor injuries or incidents.