Privacy Policy
Last updated 11th September 2025
At Tail Club, we care deeply about the privacy of both our human guests and their furry companions. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our dog café, use our boarding and related services, or browse our website. Our goal is to provide a safe, transparent, and trustworthy environment, both online and at our physical location, while ensuring your data and your pet’s information are handled responsibly and with care.
Tail Club (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our café, use our boarding services, or access our website [insert domain].
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
When you interact with Tail Club, whether through our café, boarding services, day-care services, or our website, we may collect the following categories of information to ensure smooth service delivery and compliance with applicable laws:
Personal Information
Details that help us identify and communicate with you, such as:
Full name, residential or billing address, phone number, and email address.
Government-issued identification documents (if required for verification or regulatory purposes).
Payment-related information, including billing details, though sensitive financial data (such as credit/debit card numbers) is processed securely through authorised payment gateways and not stored by us directly.
Pet Information
Details necessary to provide safe and appropriate services for your pet, including:
Pet’s name, breed, gender, age, and physical description.
Vaccination and medical history (including certificates).
Special needs, allergies, behavioural tendencies, or dietary requirements.
Emergency contact details for a veterinarian or guardian.
Booking & Transaction Data
Information related to your use of our services, such as:
Service bookings (café reservations, daycare, boarding, grooming, or events).
Payment confirmations, refunds, deposits, or credits.
Transaction history, including invoices and receipts for record-keeping and dispute resolution.
Technical Information
When you use our website or online platforms, we may automatically collect:
Internet Protocol (IP) address, browser type, operating system, and device details.
Website usage data, including pages visited, time spent on the site, and referral sources.
Cookie identifiers and tracking technologies to personalise content, remember preferences, and analyse performance.
Communications
Any information you voluntarily provide during interactions with us, such as:
Queries, complaints, or feedback submitted through email, phone, or in-person.
Participation in surveys, contests, promotional campaigns, or events.
Reviews, testimonials, or social media engagement linked to our services.
Sensitive Personal Data
In limited cases, we may collect and process information classified as sensitive personal data, which includes:
Health-related data of pets (e.g., vaccination records, medical certificates, allergies, special care instructions).
Financial details such as bank account numbers or payment card details (collected through secure third-party processors).
Identity verification documents, if legally mandated.
We will only collect such sensitive information with your explicit consent and use it strictly for the purposes for which it is provided (such as ensuring your pet’s health and safety or processing secure payments). This information is safeguarded with enhanced security measures and disclosed only to authorised personnel or service providers on a need-to-know basis.
How We Use Your Information
We collect and process your information in a fair and lawful manner, and only for purposes that are necessary, relevant, and proportionate to the services we provide. Specifically, your information may be used for the following purposes:
Service Delivery & Bookings
To create and manage your reservations for café visits, daycare, boarding, grooming, or events.
To confirm bookings, issue invoices, process payments, handle deposits, and provide refunds where applicable.
To communicate important information regarding your scheduled services, such as check-in/check-out timings, requirements, or changes in availability.
Pet Care & Safety
To verify your pet’s vaccination records, medical history, and health status to ensure a safe environment for all pets and guests.
To deliver personalised care tailored to your pet’s dietary needs, behavioural patterns, or special medical conditions.
To respond to emergencies and arrange veterinary consultations, when required, in the best interest of your pet’s health and welfare.
Communication & Customer Support
To respond to your queries, feedback, or complaints submitted through our website, email, phone, or in-person.
To send you updates regarding your bookings, reminders for vaccination renewals, and other service-related alerts.
To share newsletters and event invitations (you may opt out of marketing communications at any time).
Website, Technology & Service Improvement
To analyse website traffic, user behaviour, and preferences in order to improve navigation, functionality, and user experience.
To monitor the performance of our booking system, payment processing, and digital platforms.
To personalise your experience, including remembering your preferences through cookies and other tracking technologies.
Legal, Regulatory & Security Obligations
To comply with applicable laws, regulations, and health & safety requirements governing pet boarding and café operations.
To prevent, detect, and investigate fraudulent transactions, misuse of services, or violations of our Terms & Conditions.
To maintain appropriate business records for auditing, taxation, and dispute resolution.
Cookies & Tracking
When you visit our website, we use cookies to enhance your experience, analyse site traffic and deliver personalised content.
Read our Cookie Policy.
Sharing & Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal or pet-related information to third parties for marketing purposes. However, in limited circumstances, we may share your information with trusted third parties to deliver our services effectively, comply with legal requirements, or protect the safety of pets, guests, and our business operations.
Service Providers
We may share your information with carefully selected service providers who assist us in operating our business and website, including but not limited to:
Payment Processors & Gateways: To securely process transactions, deposits, and refunds.
IT Support & Website Hosting Partners: To maintain, troubleshoot, and improve our online platforms and digital systems.
Customer Communication Tools & Analytics Providers: To help us send service updates, newsletters, or promotional content (only if you have opted in) and to analyse site performance and customer behaviour.
These third parties are contractually obligated to handle your information responsibly, securely, and only for the purposes we authorise.
Veterinary Professionals & Emergency Services
In the interest of your pet’s health and safety, we may disclose relevant information (such as medical history, vaccination status, or known allergies) to:
Licensed veterinarians, animal clinics, or emergency pet care providers in the event of an accident, illness, or urgent medical need.
Your designated veterinarian, if you have provided their details to us in advance.
This disclosure is strictly limited to ensuring the welfare of your pet while in our care.
Legal & Regulatory Authorities
We may disclose your personal or transactional information where such disclosure is required to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from government, law enforcement, or regulatory agencies.
Protect our legal rights, resolve disputes, enforce our Terms & Conditions, or defend against legal claims.
Business Transfers
In the unlikely event of a merger, acquisition, restructuring, or sale of assets, customer and service-related information may be transferred as part of the business assets. In such cases, you will be notified of any changes in the handling of your personal information.
With Your Consent
Apart from the situations described above, we will only share your personal or pet-related information with third parties when you provide explicit consent for a specific purpose.
Non-Disclosure to Other Pet Owners
We will never share your personal information or your pet’s details with other customers or pet owners without your explicit consent. Each pet’s health, behavioural, and medical information is treated as strictly confidential, ensuring a safe and private environment for all pets and their owners at Tail Club.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or loss. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal and pet information as long as necessary for service provision, legal compliance, or dispute resolution.
Your Rights
You may:
Request access, correction, or deletion of your personal data.
Opt-out of marketing communications at any time.
Withdraw consent for processing (subject to legal or contractual restrictions).
Pet Owner’s Consent
By availing Tail Club’s services, you (“Pet Owner”) expressly acknowledge and agree that:
You are the rightful owner or authorised guardian of the pet(s) you bring to Tail Club.
You consent to providing Tail Club with accurate and up-to-date information regarding your pet’s health, vaccinations, medical history, dietary needs, and behavioural traits, and confirm that you are authorised to disclose such information.
You authorise Tail Club to use, store, and process your pet’s health and medical data solely for the purpose of ensuring safe boarding, daycare, grooming, and café services, and for compliance with applicable health and safety regulations.
In the event of an emergency, you consent to Tail Club contacting a veterinarian (including your designated vet, if details are provided) and authorise Tail Club to make reasonable decisions in the best interest of your pet’s health and safety.
You agree that you remain financially responsible for any veterinary treatment, medical expenses, or emergency care required for your pet while under Tail Club’s care.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Last Updated” date.
Contact Us
For questions, concerns, or data requests, you may:
At Tail Club, we care deeply about the privacy of both our human guests and their furry companions. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our dog café, use our boarding and related services, or browse our website. Our goal is to provide a safe, transparent, and trustworthy environment, both online and at our physical location, while ensuring your data and your pet’s information are handled responsibly and with care.
Tail Club (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our café, use our boarding services, or access our website [insert domain].
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
When you interact with Tail Club, whether through our café, boarding services, day-care services, or our website, we may collect the following categories of information to ensure smooth service delivery and compliance with applicable laws:
Personal Information
Details that help us identify and communicate with you, such as:
Full name, residential or billing address, phone number, and email address.
Government-issued identification documents (if required for verification or regulatory purposes).
Payment-related information, including billing details, though sensitive financial data (such as credit/debit card numbers) is processed securely through authorised payment gateways and not stored by us directly.
Pet Information
Details necessary to provide safe and appropriate services for your pet, including:
Pet’s name, breed, gender, age, and physical description.
Vaccination and medical history (including certificates).
Special needs, allergies, behavioural tendencies, or dietary requirements.
Emergency contact details for a veterinarian or guardian.
Booking & Transaction Data
Information related to your use of our services, such as:
Service bookings (café reservations, daycare, boarding, grooming, or events).
Payment confirmations, refunds, deposits, or credits.
Transaction history, including invoices and receipts for record-keeping and dispute resolution.
Technical Information
When you use our website or online platforms, we may automatically collect:
Internet Protocol (IP) address, browser type, operating system, and device details.
Website usage data, including pages visited, time spent on the site, and referral sources.
Cookie identifiers and tracking technologies to personalise content, remember preferences, and analyse performance.
Communications
Any information you voluntarily provide during interactions with us, such as:
Queries, complaints, or feedback submitted through email, phone, or in-person.
Participation in surveys, contests, promotional campaigns, or events.
Reviews, testimonials, or social media engagement linked to our services.
Sensitive Personal Data
In limited cases, we may collect and process information classified as sensitive personal data, which includes:
Health-related data of pets (e.g., vaccination records, medical certificates, allergies, special care instructions).
Financial details such as bank account numbers or payment card details (collected through secure third-party processors).
Identity verification documents, if legally mandated.
We will only collect such sensitive information with your explicit consent and use it strictly for the purposes for which it is provided (such as ensuring your pet’s health and safety or processing secure payments). This information is safeguarded with enhanced security measures and disclosed only to authorised personnel or service providers on a need-to-know basis.
How We Use Your Information
We collect and process your information in a fair and lawful manner, and only for purposes that are necessary, relevant, and proportionate to the services we provide. Specifically, your information may be used for the following purposes:
Service Delivery & Bookings
To create and manage your reservations for café visits, daycare, boarding, grooming, or events.
To confirm bookings, issue invoices, process payments, handle deposits, and provide refunds where applicable.
To communicate important information regarding your scheduled services, such as check-in/check-out timings, requirements, or changes in availability.
Pet Care & Safety
To verify your pet’s vaccination records, medical history, and health status to ensure a safe environment for all pets and guests.
To deliver personalised care tailored to your pet’s dietary needs, behavioural patterns, or special medical conditions.
To respond to emergencies and arrange veterinary consultations, when required, in the best interest of your pet’s health and welfare.
Communication & Customer Support
To respond to your queries, feedback, or complaints submitted through our website, email, phone, or in-person.
To send you updates regarding your bookings, reminders for vaccination renewals, and other service-related alerts.
To share newsletters and event invitations (you may opt out of marketing communications at any time).
Website, Technology & Service Improvement
To analyse website traffic, user behaviour, and preferences in order to improve navigation, functionality, and user experience.
To monitor the performance of our booking system, payment processing, and digital platforms.
To personalise your experience, including remembering your preferences through cookies and other tracking technologies.
Legal, Regulatory & Security Obligations
To comply with applicable laws, regulations, and health & safety requirements governing pet boarding and café operations.
To prevent, detect, and investigate fraudulent transactions, misuse of services, or violations of our Terms & Conditions.
To maintain appropriate business records for auditing, taxation, and dispute resolution.
Cookies & Tracking
When you visit our website, we use cookies to enhance your experience, analyse site traffic and deliver personalised content.
Read our Cookie Policy.
Sharing & Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal or pet-related information to third parties for marketing purposes. However, in limited circumstances, we may share your information with trusted third parties to deliver our services effectively, comply with legal requirements, or protect the safety of pets, guests, and our business operations.
Service Providers
We may share your information with carefully selected service providers who assist us in operating our business and website, including but not limited to:
Payment Processors & Gateways: To securely process transactions, deposits, and refunds.
IT Support & Website Hosting Partners: To maintain, troubleshoot, and improve our online platforms and digital systems.
Customer Communication Tools & Analytics Providers: To help us send service updates, newsletters, or promotional content (only if you have opted in) and to analyse site performance and customer behaviour.
These third parties are contractually obligated to handle your information responsibly, securely, and only for the purposes we authorise.
Veterinary Professionals & Emergency Services
In the interest of your pet’s health and safety, we may disclose relevant information (such as medical history, vaccination status, or known allergies) to:
Licensed veterinarians, animal clinics, or emergency pet care providers in the event of an accident, illness, or urgent medical need.
Your designated veterinarian, if you have provided their details to us in advance.
This disclosure is strictly limited to ensuring the welfare of your pet while in our care.
Legal & Regulatory Authorities
We may disclose your personal or transactional information where such disclosure is required to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from government, law enforcement, or regulatory agencies.
Protect our legal rights, resolve disputes, enforce our Terms & Conditions, or defend against legal claims.
Business Transfers
In the unlikely event of a merger, acquisition, restructuring, or sale of assets, customer and service-related information may be transferred as part of the business assets. In such cases, you will be notified of any changes in the handling of your personal information.
With Your Consent
Apart from the situations described above, we will only share your personal or pet-related information with third parties when you provide explicit consent for a specific purpose.
Non-Disclosure to Other Pet Owners
We will never share your personal information or your pet’s details with other customers or pet owners without your explicit consent. Each pet’s health, behavioural, and medical information is treated as strictly confidential, ensuring a safe and private environment for all pets and their owners at Tail Club.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or loss. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal and pet information as long as necessary for service provision, legal compliance, or dispute resolution.
Your Rights
You may:
Request access, correction, or deletion of your personal data.
Opt-out of marketing communications at any time.
Withdraw consent for processing (subject to legal or contractual restrictions).
Pet Owner’s Consent
By availing Tail Club’s services, you (“Pet Owner”) expressly acknowledge and agree that:
You are the rightful owner or authorised guardian of the pet(s) you bring to Tail Club.
You consent to providing Tail Club with accurate and up-to-date information regarding your pet’s health, vaccinations, medical history, dietary needs, and behavioural traits, and confirm that you are authorised to disclose such information.
You authorise Tail Club to use, store, and process your pet’s health and medical data solely for the purpose of ensuring safe boarding, daycare, grooming, and café services, and for compliance with applicable health and safety regulations.
In the event of an emergency, you consent to Tail Club contacting a veterinarian (including your designated vet, if details are provided) and authorise Tail Club to make reasonable decisions in the best interest of your pet’s health and safety.
You agree that you remain financially responsible for any veterinary treatment, medical expenses, or emergency care required for your pet while under Tail Club’s care.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Last Updated” date.
Contact Us
For questions, concerns, or data requests, you may:
At Tail Club, we care deeply about the privacy of both our human guests and their furry companions. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our dog café, use our boarding and related services, or browse our website. Our goal is to provide a safe, transparent, and trustworthy environment, both online and at our physical location, while ensuring your data and your pet’s information are handled responsibly and with care.
Tail Club (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our café, use our boarding services, or access our website [insert domain].
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
When you interact with Tail Club, whether through our café, boarding services, day-care services, or our website, we may collect the following categories of information to ensure smooth service delivery and compliance with applicable laws:
Personal Information
Details that help us identify and communicate with you, such as:
Full name, residential or billing address, phone number, and email address.
Government-issued identification documents (if required for verification or regulatory purposes).
Payment-related information, including billing details, though sensitive financial data (such as credit/debit card numbers) is processed securely through authorised payment gateways and not stored by us directly.
Pet Information
Details necessary to provide safe and appropriate services for your pet, including:
Pet’s name, breed, gender, age, and physical description.
Vaccination and medical history (including certificates).
Special needs, allergies, behavioural tendencies, or dietary requirements.
Emergency contact details for a veterinarian or guardian.
Booking & Transaction Data
Information related to your use of our services, such as:
Service bookings (café reservations, daycare, boarding, grooming, or events).
Payment confirmations, refunds, deposits, or credits.
Transaction history, including invoices and receipts for record-keeping and dispute resolution.
Technical Information
When you use our website or online platforms, we may automatically collect:
Internet Protocol (IP) address, browser type, operating system, and device details.
Website usage data, including pages visited, time spent on the site, and referral sources.
Cookie identifiers and tracking technologies to personalise content, remember preferences, and analyse performance.
Communications
Any information you voluntarily provide during interactions with us, such as:
Queries, complaints, or feedback submitted through email, phone, or in-person.
Participation in surveys, contests, promotional campaigns, or events.
Reviews, testimonials, or social media engagement linked to our services.
Sensitive Personal Data
In limited cases, we may collect and process information classified as sensitive personal data, which includes:
Health-related data of pets (e.g., vaccination records, medical certificates, allergies, special care instructions).
Financial details such as bank account numbers or payment card details (collected through secure third-party processors).
Identity verification documents, if legally mandated.
We will only collect such sensitive information with your explicit consent and use it strictly for the purposes for which it is provided (such as ensuring your pet’s health and safety or processing secure payments). This information is safeguarded with enhanced security measures and disclosed only to authorised personnel or service providers on a need-to-know basis.
How We Use Your Information
We collect and process your information in a fair and lawful manner, and only for purposes that are necessary, relevant, and proportionate to the services we provide. Specifically, your information may be used for the following purposes:
Service Delivery & Bookings
To create and manage your reservations for café visits, daycare, boarding, grooming, or events.
To confirm bookings, issue invoices, process payments, handle deposits, and provide refunds where applicable.
To communicate important information regarding your scheduled services, such as check-in/check-out timings, requirements, or changes in availability.
Pet Care & Safety
To verify your pet’s vaccination records, medical history, and health status to ensure a safe environment for all pets and guests.
To deliver personalised care tailored to your pet’s dietary needs, behavioural patterns, or special medical conditions.
To respond to emergencies and arrange veterinary consultations, when required, in the best interest of your pet’s health and welfare.
Communication & Customer Support
To respond to your queries, feedback, or complaints submitted through our website, email, phone, or in-person.
To send you updates regarding your bookings, reminders for vaccination renewals, and other service-related alerts.
To share newsletters and event invitations (you may opt out of marketing communications at any time).
Website, Technology & Service Improvement
To analyse website traffic, user behaviour, and preferences in order to improve navigation, functionality, and user experience.
To monitor the performance of our booking system, payment processing, and digital platforms.
To personalise your experience, including remembering your preferences through cookies and other tracking technologies.
Legal, Regulatory & Security Obligations
To comply with applicable laws, regulations, and health & safety requirements governing pet boarding and café operations.
To prevent, detect, and investigate fraudulent transactions, misuse of services, or violations of our Terms & Conditions.
To maintain appropriate business records for auditing, taxation, and dispute resolution.
Cookies & Tracking
When you visit our website, we use cookies to enhance your experience, analyse site traffic and deliver personalised content.
Read our Cookie Policy.
Sharing & Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal or pet-related information to third parties for marketing purposes. However, in limited circumstances, we may share your information with trusted third parties to deliver our services effectively, comply with legal requirements, or protect the safety of pets, guests, and our business operations.
Service Providers
We may share your information with carefully selected service providers who assist us in operating our business and website, including but not limited to:
Payment Processors & Gateways: To securely process transactions, deposits, and refunds.
IT Support & Website Hosting Partners: To maintain, troubleshoot, and improve our online platforms and digital systems.
Customer Communication Tools & Analytics Providers: To help us send service updates, newsletters, or promotional content (only if you have opted in) and to analyse site performance and customer behaviour.
These third parties are contractually obligated to handle your information responsibly, securely, and only for the purposes we authorise.
Veterinary Professionals & Emergency Services
In the interest of your pet’s health and safety, we may disclose relevant information (such as medical history, vaccination status, or known allergies) to:
Licensed veterinarians, animal clinics, or emergency pet care providers in the event of an accident, illness, or urgent medical need.
Your designated veterinarian, if you have provided their details to us in advance.
This disclosure is strictly limited to ensuring the welfare of your pet while in our care.
Legal & Regulatory Authorities
We may disclose your personal or transactional information where such disclosure is required to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from government, law enforcement, or regulatory agencies.
Protect our legal rights, resolve disputes, enforce our Terms & Conditions, or defend against legal claims.
Business Transfers
In the unlikely event of a merger, acquisition, restructuring, or sale of assets, customer and service-related information may be transferred as part of the business assets. In such cases, you will be notified of any changes in the handling of your personal information.
With Your Consent
Apart from the situations described above, we will only share your personal or pet-related information with third parties when you provide explicit consent for a specific purpose.
Non-Disclosure to Other Pet Owners
We will never share your personal information or your pet’s details with other customers or pet owners without your explicit consent. Each pet’s health, behavioural, and medical information is treated as strictly confidential, ensuring a safe and private environment for all pets and their owners at Tail Club.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or loss. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal and pet information as long as necessary for service provision, legal compliance, or dispute resolution.
Your Rights
You may:
Request access, correction, or deletion of your personal data.
Opt-out of marketing communications at any time.
Withdraw consent for processing (subject to legal or contractual restrictions).
Pet Owner’s Consent
By availing Tail Club’s services, you (“Pet Owner”) expressly acknowledge and agree that:
You are the rightful owner or authorised guardian of the pet(s) you bring to Tail Club.
You consent to providing Tail Club with accurate and up-to-date information regarding your pet’s health, vaccinations, medical history, dietary needs, and behavioural traits, and confirm that you are authorised to disclose such information.
You authorise Tail Club to use, store, and process your pet’s health and medical data solely for the purpose of ensuring safe boarding, daycare, grooming, and café services, and for compliance with applicable health and safety regulations.
In the event of an emergency, you consent to Tail Club contacting a veterinarian (including your designated vet, if details are provided) and authorise Tail Club to make reasonable decisions in the best interest of your pet’s health and safety.
You agree that you remain financially responsible for any veterinary treatment, medical expenses, or emergency care required for your pet while under Tail Club’s care.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Last Updated” date.
Contact Us
For questions, concerns, or data requests, you may:
At Tail Club, we care deeply about the privacy of both our human guests and their furry companions. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our dog café, use our boarding and related services, or browse our website. Our goal is to provide a safe, transparent, and trustworthy environment, both online and at our physical location, while ensuring your data and your pet’s information are handled responsibly and with care.
Tail Club (“we”, “our”, “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our café, use our boarding services, or access our website [insert domain].
By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
When you interact with Tail Club, whether through our café, boarding services, day-care services, or our website, we may collect the following categories of information to ensure smooth service delivery and compliance with applicable laws:
Personal Information
Details that help us identify and communicate with you, such as:
Full name, residential or billing address, phone number, and email address.
Government-issued identification documents (if required for verification or regulatory purposes).
Payment-related information, including billing details, though sensitive financial data (such as credit/debit card numbers) is processed securely through authorised payment gateways and not stored by us directly.
Pet Information
Details necessary to provide safe and appropriate services for your pet, including:
Pet’s name, breed, gender, age, and physical description.
Vaccination and medical history (including certificates).
Special needs, allergies, behavioural tendencies, or dietary requirements.
Emergency contact details for a veterinarian or guardian.
Booking & Transaction Data
Information related to your use of our services, such as:
Service bookings (café reservations, daycare, boarding, grooming, or events).
Payment confirmations, refunds, deposits, or credits.
Transaction history, including invoices and receipts for record-keeping and dispute resolution.
Technical Information
When you use our website or online platforms, we may automatically collect:
Internet Protocol (IP) address, browser type, operating system, and device details.
Website usage data, including pages visited, time spent on the site, and referral sources.
Cookie identifiers and tracking technologies to personalise content, remember preferences, and analyse performance.
Communications
Any information you voluntarily provide during interactions with us, such as:
Queries, complaints, or feedback submitted through email, phone, or in-person.
Participation in surveys, contests, promotional campaigns, or events.
Reviews, testimonials, or social media engagement linked to our services.
Sensitive Personal Data
In limited cases, we may collect and process information classified as sensitive personal data, which includes:
Health-related data of pets (e.g., vaccination records, medical certificates, allergies, special care instructions).
Financial details such as bank account numbers or payment card details (collected through secure third-party processors).
Identity verification documents, if legally mandated.
We will only collect such sensitive information with your explicit consent and use it strictly for the purposes for which it is provided (such as ensuring your pet’s health and safety or processing secure payments). This information is safeguarded with enhanced security measures and disclosed only to authorised personnel or service providers on a need-to-know basis.
How We Use Your Information
We collect and process your information in a fair and lawful manner, and only for purposes that are necessary, relevant, and proportionate to the services we provide. Specifically, your information may be used for the following purposes:
Service Delivery & Bookings
To create and manage your reservations for café visits, daycare, boarding, grooming, or events.
To confirm bookings, issue invoices, process payments, handle deposits, and provide refunds where applicable.
To communicate important information regarding your scheduled services, such as check-in/check-out timings, requirements, or changes in availability.
Pet Care & Safety
To verify your pet’s vaccination records, medical history, and health status to ensure a safe environment for all pets and guests.
To deliver personalised care tailored to your pet’s dietary needs, behavioural patterns, or special medical conditions.
To respond to emergencies and arrange veterinary consultations, when required, in the best interest of your pet’s health and welfare.
Communication & Customer Support
To respond to your queries, feedback, or complaints submitted through our website, email, phone, or in-person.
To send you updates regarding your bookings, reminders for vaccination renewals, and other service-related alerts.
To share newsletters and event invitations (you may opt out of marketing communications at any time).
Website, Technology & Service Improvement
To analyse website traffic, user behaviour, and preferences in order to improve navigation, functionality, and user experience.
To monitor the performance of our booking system, payment processing, and digital platforms.
To personalise your experience, including remembering your preferences through cookies and other tracking technologies.
Legal, Regulatory & Security Obligations
To comply with applicable laws, regulations, and health & safety requirements governing pet boarding and café operations.
To prevent, detect, and investigate fraudulent transactions, misuse of services, or violations of our Terms & Conditions.
To maintain appropriate business records for auditing, taxation, and dispute resolution.
Cookies & Tracking
When you visit our website, we use cookies to enhance your experience, analyse site traffic and deliver personalised content.
Read our Cookie Policy.
Sharing & Disclosure of Information
We respect your privacy and do not sell, rent, or trade your personal or pet-related information to third parties for marketing purposes. However, in limited circumstances, we may share your information with trusted third parties to deliver our services effectively, comply with legal requirements, or protect the safety of pets, guests, and our business operations.
Service Providers
We may share your information with carefully selected service providers who assist us in operating our business and website, including but not limited to:
Payment Processors & Gateways: To securely process transactions, deposits, and refunds.
IT Support & Website Hosting Partners: To maintain, troubleshoot, and improve our online platforms and digital systems.
Customer Communication Tools & Analytics Providers: To help us send service updates, newsletters, or promotional content (only if you have opted in) and to analyse site performance and customer behaviour.
These third parties are contractually obligated to handle your information responsibly, securely, and only for the purposes we authorise.
Veterinary Professionals & Emergency Services
In the interest of your pet’s health and safety, we may disclose relevant information (such as medical history, vaccination status, or known allergies) to:
Licensed veterinarians, animal clinics, or emergency pet care providers in the event of an accident, illness, or urgent medical need.
Your designated veterinarian, if you have provided their details to us in advance.
This disclosure is strictly limited to ensuring the welfare of your pet while in our care.
Legal & Regulatory Authorities
We may disclose your personal or transactional information where such disclosure is required to:
Comply with applicable laws, regulations, or legal processes.
Respond to lawful requests from government, law enforcement, or regulatory agencies.
Protect our legal rights, resolve disputes, enforce our Terms & Conditions, or defend against legal claims.
Business Transfers
In the unlikely event of a merger, acquisition, restructuring, or sale of assets, customer and service-related information may be transferred as part of the business assets. In such cases, you will be notified of any changes in the handling of your personal information.
With Your Consent
Apart from the situations described above, we will only share your personal or pet-related information with third parties when you provide explicit consent for a specific purpose.
Non-Disclosure to Other Pet Owners
We will never share your personal information or your pet’s details with other customers or pet owners without your explicit consent. Each pet’s health, behavioural, and medical information is treated as strictly confidential, ensuring a safe and private environment for all pets and their owners at Tail Club.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, misuse, or loss. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal and pet information as long as necessary for service provision, legal compliance, or dispute resolution.
Your Rights
You may:
Request access, correction, or deletion of your personal data.
Opt-out of marketing communications at any time.
Withdraw consent for processing (subject to legal or contractual restrictions).
Pet Owner’s Consent
By availing Tail Club’s services, you (“Pet Owner”) expressly acknowledge and agree that:
You are the rightful owner or authorised guardian of the pet(s) you bring to Tail Club.
You consent to providing Tail Club with accurate and up-to-date information regarding your pet’s health, vaccinations, medical history, dietary needs, and behavioural traits, and confirm that you are authorised to disclose such information.
You authorise Tail Club to use, store, and process your pet’s health and medical data solely for the purpose of ensuring safe boarding, daycare, grooming, and café services, and for compliance with applicable health and safety regulations.
In the event of an emergency, you consent to Tail Club contacting a veterinarian (including your designated vet, if details are provided) and authorise Tail Club to make reasonable decisions in the best interest of your pet’s health and safety.
You agree that you remain financially responsible for any veterinary treatment, medical expenses, or emergency care required for your pet while under Tail Club’s care.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Last Updated” date.
Contact Us
For questions, concerns, or data requests, you may: